Privacy Policy

Effective: April 10, 2026

Introduction

Chris Walker Insurance Services (“I,” “me,” or “my”) is committed to protecting your privacy. This policy explains how I collect, use, disclose, and safeguard your personal information when you visit my website at chriswalkerinsurance.ca or engage my services.

I comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

Information I Collect

I may collect the following types of personal information:

• Contact information — name, email address, phone number, and mailing address, provided when you fill out a contact or review request form
• Insurance-related details — date of birth, health information, financial details, and coverage preferences necessary to provide insurance recommendations
• Website usage data — pages visited, time on site, and referral source, collected through Google Analytics
• Communication records — the content of emails, form submissions, and phone conversations related to your insurance needs

How I Use Your Information

I use your personal information to:

• Respond to your inquiries and provide insurance reviews and assessments
• Recommend suitable insurance products for your situation
• Process and service insurance applications on your behalf
• Communicate with you about your policies, renewals, or changes
• Comply with regulatory and legal obligations
• Improve my website and services

I do not use your personal information for automated decision-making or profiling.

Consent

By submitting a contact form, requesting a professional review, or engaging my services, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time by contacting me, subject to legal or contractual obligations.

How I Share Your Information

I may share your personal information with:

• Insurance carriers and underwriters — to process applications and obtain professional assessments on your behalf
• Managing General Agencies (MGAs) — who facilitate the placement of insurance products
• Regulatory bodies — as required by law or professional licensing obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

My website uses the following third-party services:

• Google Analytics — to understand how visitors use my site. Google Analytics collects anonymized usage data. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Tally.so — to process contact and review request forms. Information submitted through Tally forms is governed by Tally’s privacy policy.
• Calendly — to schedule appointments. Booking information is governed by Calendly’s privacy policy.

Canada’s Anti-Spam Legislation (CASL)

I comply with Canada’s Anti-Spam Legislation. I will only send you commercial electronic messages (such as newsletters or promotional emails) with your express consent. Every message will include:

• My identity and contact information
• A clear and simple unsubscribe mechanism
• Prompt processing of unsubscribe requests (within 10 business days)

Transactional messages related to your existing policies or pending applications are exempt from CASL consent requirements.

Data Security

I take reasonable measures to protect your personal information, including:

• Secure HTTPS encryption on my website
• Restricted access to personal information on a need-to-know basis
• Secure storage of physical and electronic records

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Insurance records are retained in accordance with regulatory requirements and industry standards, which may extend beyond the term of your policy.

Your Rights

Under Canadian privacy legislation, you have the right to:

• Access your personal information held by us
• Correct any inaccurate or incomplete information
• Withdraw consent for future collection and use (subject to legal obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada or the BC Office of the Information and Privacy Commissioner

Changes to This Policy

I may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. I encourage you to review this policy periodically.

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